faq

1. Who can order from Brisbane Surgicals?

We supply to pharmacies, healthcare professionals, aged care facilities, and the general public. Both bulk and single-unit orders are welcome.

2. Are your products TGA-approved?

Yes. All our medical and surgical products comply with Australian regulatory standards and are sourced from reputable, TGA-registered manufacturers and suppliers.

3. Do you offer delivery across Australia?

Absolutely. We ship Australia-wide with fast and trackable delivery. Free shipping may apply to qualifying orders — check our Shipping Policy for details.

4. Can I get help choosing the right product?

Yes. Our team can assist you in selecting suitable products based on your clinical or home care needs. Contact us for expert advice or recommendations.

5. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and secure online payments via Stripe. For business clients, invoicing terms may be arranged.

6. How can I track my order?

Once your order is dispatched, you’ll receive an email with your tracking details. You can monitor the shipment status directly through our courier partner’s website.

7. Do you offer discounts for bulk or repeat orders?

Yes. We provide competitive pricing for bulk orders and special rates for pharmacies, aged care facilities, and recurring clients. Please contact us to discuss volume discounts.

8. Can I return or exchange a product?

We accept returns on eligible products within 14 days of delivery if they are unused and in original packaging. Due to hygiene regulations, some items are non-returnable. View our Return Policy for full details.